Return Policy

Our Fitting Specialists spend focused and quality time during our Personal Fitting Service ensuring adequate sizing and fit while guiding our customers through comfort & performance metrics with the intention that our customers only make their purchase if they have high-confidence in their footwear selection.

FINAL SALE

Final Sale items are sold “as is” and are exempt from return include:

• Clearance and Discounted items

• Special Orders, including non-stocked colors

• Intimate apparel, such as undergarments

• Nutrition products

• Cream, ointment, lotion and powder products

• Gift cards

If you are not happy with your non-Final Sale item, you can return it within 14 days of the date of purchase for an exchange or refund.

REFUND

To be eligible for a refund, products must be non-Final Sale, new, unused, original tags, if any, attached and in original packaging. Receipt is required. Credit & debit card refunds are subject to a payment & refund processing fee of 4.6% (2.3% payment + 2.3% refund) of the sale price + tax. Personal Fitting Service Fee is applied if footwear is returned for refund. Full refund to BBay Gift Card is optional.

EXCHANGE

Non-FInal Sale items ineligible for refund qualify for exchange or credit of the purchase price on to BBay Gift Card.